MY TOUR, a travel management system for tour operators and hotel chains, was developed for daily work with guest data, centrally managed and available everywhere in real time.
Classic hotel management or tour operator systems are designed from the respective point of view - hotel operation or travel sales - with more or less happily added additional functions.
MY TOUR focuses on the guest and his journey. It leaves the actual hotel management and/or travel sales to the hotel management system or tour operator system, because that is what they specialise in. MY TOUR however takes care of everything that does not take place directly in the hotel, the travel agency or the online booking system:
In MY TOUR every guest has his own personal information area. There they will find documents such as vouchers and information about the destination and can manage their personal settings, e.g. their areas of interest, desired mailing lists or even register for a loyalty program. All information from the first contact up to the newest reservation is available, naturally with consideration of the necessary declaration of consent of the guest.
Business relationships change. EDP systems change. It is good to know that your most valuable data will remain unaffected if you are stored in your MY TOUR. MY TOUR imports all relevant data from your tour operator, hotel and cash register system to all supporting systems, merges them and stores them centrally. The server location can be freely determined by you, be it in your own or rented data center or in a secure private cloud. Whatever your preference, you have access to and control over your data, because with MY TOUR you have it "at home".
Analyze the occupancy rate of all your hotels as well as room contingents across all distribution channels, also with substitutable categories (single/double room as single room/room with connecting door/...) and make better marketing decisions (add/reduce contingents, adjust the bookability of double rooms with single occupancy,...). MY TOUR provides the necessary information quickly and clearly, and allows the simulation of contingency changes in order to be able to assess their effects in advance.
It is often useful, sometimes indispensable, that your partners (e.g. incoming agencies, providers of additional services, etc.) are informed about the guest. A fully-fledged access to the hotel management system and/or tour operator system would make this possible, only to make too much data available. This is not only undesirable but also prohibited by data protection law. Apart from that, further accesses are usually associated with considerable licensing and installation costs.
MY TOUR allows an uncomplicated restriction of access for external partners. They see everything they need - and not more. Like all based on IT systems, MY TOUR is web-based, which means that it can be operated with any standard browser, at any location with Internet access, and of course encrypted.
From the correct registration in the hotel to the amicable (or even legal) conclusion of a complaint - MY TOUR does not view complaints in isolation, but as part of the CRM. The entire process is transparent and can be used for further customer management.
One of the main advantages of MY TOUR also comes to bear here: Partners involved in the process (service providers, law firm) can be included in the workflow online, without software installation, via secure connections, of course DSGVO-compliant, time-consuming correspondence is avoided.
Web-based applications enable your business,
your customers, partners and employees
the immediate, autonomous, cost-effective, location- and time-independent
Access to information and functionalities.
If your software is accessible via the browser, you have maximum flexibility. You work without installing any software on your device. You simply open your browser, for example Firefox, Internet Explorer, Google Chrome or others, and then log in with your personal access data. The software's range of functions is tied to your user authorisation. This means that every employee works live in the central database - at the head office, on site or on the road - on the functions for which he or she is authorised.
We are aware that the protection of your customer data and the defence against destructive or extortionate attacks is of paramount importance. Therefore, securing against unauthorised third parties is a priority for us and we follow the highest standards.
We install each of our web-based systems on the infrastructure that best suits you: Depending on whether you are connected to a stable internet connection, have an internal server structure or prefer outsourced services. Whether the wellness planner, the cash register system, the tourist information system or your individual programming.
In short, data protection is based on these pillars
We have a high level of expertise in designing fail-safe architectures and adapting them to your needs. Whether you are an international hotel group with networked locations, or manage a hotel on dream beaches but struggle with nightmarish cabling, or are a ship always on the move. We will realise the concept that suits you best.
Do you want us to host the software for you? Then you don't have to worry about data backups and recovery, the guest data is secure and exclusively separated for you from external systems. If you would like to leave the administration of the software to the IT company of your choice, we will work closely with your service providers and assist with the installation.
Within the framework of an appropriate contract, we are available to you around the clock: you speak to technicians because we know that you need support precisely when other people have time off. Because at these times they are your guests.
